Frequently Asked Questions
Notice to Our Customers
We are committed to the safety of our customers, employees and the wellness of our communities at large. To help stem the speed of the current outbreak, we are changing operations to allow as many of our Customer Service team members to work remotely as possible. This change may result in longer-than-normal hold times. To better help us help you, please use self-service options or refer to FAQs before contacting us. We appreciate your patience and look forward to serving you now and in the future.
For Customer Service inquiries please contact the number on the back of your card. If your card is lost or stolen, refer to the FAQs specific to your Mastercard® Gift Card.
ATTN: Customer Service
10615 Professional Circle Ste. 102
Reno, NV 89521
When contacting us please provide your name, your card account number and the last four digits of your home phone number. Please help us help you by providing as much information as you can.
This Card is issued by MetaBank®, N.A., Member FDIC, pursuant to license by Mastercard International Incorporated. Your card may be used anywhere that Debit Mastercard is accepted in the United States. The card may not be used at any merchant, including Internet and mail or telephone order merchants, outside of the U.S. or the District of Columbia. See Cardholder Agreement for complete details. Distributed and serviced by Blackhawk Network California, Inc. No cash access.
© 2020 Blackhawk Network, Inc. All rights reserved. Trademarks shown are property of their respective owners and used with permission. Mastercard is a registered trademark, and the circles design is a trademark of Mastercard International Incorporated.