Gift Cards
Gift Cards
Gift Cards
Gift Cards
Gift Cards

Frequently Asked Questions

The Card is a Mastercard Gift Card that can be used to purchase merchandise and services anywhere Debit Mastercard is accepted in the United States. It is not redeemable for cash, except as required by law. It cannot be used at ATMs, for gambling, or at merchants requiring a manual card imprint. Additional restrictions may apply. We also suggest that you write down the Card number and Customer Service number from the back of the Card on a separate piece of paper in case the Card is lost or stolen. The amount of every purchase you make will automatically be deducted from the value on the Card. You should select the “credit” option when making a purchase at any merchant with an electronic terminal.
There are three ways you can keep track of your balance: visit mcgift.giftcardmall.com, or call 1 (877) 322-4710 to make automated balance inquiries 24/7, or track your balance as you spend. Some retailers do not have access to the remaining balance on your Card.
Yes, online, mail and telephone order merchants often require that personal information, including name, address, telephone number and email address of the cardholder be verified with the Card-issuing bank prior to purchase. If you wish to make online, mail or telephone order purchases, you should go to mcgift.giftcardmall.com to register your Card. Unless you register your Card in advance, there may be no way an online, mail or telephone order merchant can confirm your identity. Without such confirmation, the merchant might decline your purchase even if there are sufficient funds on the Card.
No. There are no fees after purchase.
No, the funds on your Card do not expire.
Yes, subject to applicable law, your Card will no longer work when the remaining value is equal to $0 or the “valid thru” date printed on the front of your Card has passed. If funds still remain on your Card after the “valid thru” date, please call (877) 322-4710 to have a replacement Card with an updated “valid thru” date issued and mailed to you at no cost. The balance on the replacement Card will be equal to the balance on your discontinued Card.
No, the Card is disposable. It cannot be reloaded. When all value is used, the Card should be destroyed. Do not give your Card to a merchant to destroy.
You must advise the merchant how much is available on your Card. The merchant may complete a split tender transaction and charge the Card for the available balance. The remaining amount of your purchase would require another form of payment. Subject to merchant availability.
Some restaurants and other service-oriented merchants may factor in an additional 20% (or more) to cover any tip you may leave on the purchase. If this occurs, and your total bill, after adding in the additional 20% (or more), exceeds the amount available on the Card, it will be declined. Accordingly, you may want to ensure that your Card has an available balance that is 20% (or) greater than your total bill prior to use. Similarly, some hotels choose to factor in additional amounts upon check-in, and it may take up to thirty days after your stay to have any excess amounts held by the hotel added back to your available balance.
The ability to use your Card to pay at the pump will vary by merchant. We recommend that you prepay for gas inside at the register to avoid an authorization hold on your funds for more than the purchase amount.
If your Card is lost or stolen, call Customer Service 24/7 at 1 (877) 322-4710 to cancel your Card as soon as you can. You will need to know your Card number, so be sure to record it in a safe place. You may also be required to provide additional information. If funds remain on your Card, you will be sent a replacement Card at no cost.
Yes. You may obtain a PIN by visiting mcgift.giftcardmall.com or calling the number on the back of the Card. Note the PIN can only be used for purchases and cannot be used to obtain cash at ATMs or cash back with a purchase.

Contact Us

Notice to Our Customers

We are committed to the safety of our customers, employees and the wellness of our communities at large. To help stem the speed of the current outbreak, we are changing operations to allow as many of our Customer Service team members to work remotely as possible. This change may result in longer-than-normal hold times. To better help us help you, please use self-service options or refer to FAQs before contacting us. We appreciate your patience and look forward to serving you now and in the future.

Call

For Customer Service inquiries please contact the number on the back of your card. If your card is lost or stolen, refer to the FAQs specific to your Mastercard® Gift Card.

Write

Blackhawk Network
ATTN: Customer Service
10615 Professional Circle Ste. 102
Reno, NV 89521

When contacting us please provide your name, your card account number and the last four digits of your home phone number. Please help us help you by providing as much information as you can.

Issuing Statement

This Card is issued by MetaBank®, N.A., Member FDIC, pursuant to license by Mastercard International Incorporated. Your card may be used anywhere that Debit Mastercard is accepted in the United States. The card may not be used at any merchant, including Internet and mail or telephone order merchants, outside of the U.S. or the District of Columbia. See Cardholder Agreement for complete details. Distributed and serviced by Blackhawk Network California, Inc. No cash access.

© 2020 Blackhawk Network, Inc. All rights reserved. Trademarks shown are property of their respective owners and used with permission. Mastercard is a registered trademark, and the circles design is a trademark of Mastercard International Incorporated.

REGISTER YOUR CARD CHECK YOUR BALANCE PERSONALIZE PIN FREQUENTLY ASKED QUESTIONS CONTACT US CARDHOLDER AGREEMENT PRIVACY POLICY
CONSUMER DISCLOSURE LOST & STOLEN DISPUTE TRANSACTIONS

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